Students have the right to be officially heard in matters where they feel they have a complaint against College policy or personnel. Distance learning students are encouraged to resolve problems when they first arise with the faculty member assigned to the course and the Director of Distance Learning. Students may contact the faculty member through the email address and phone number listed on the course outline. The Director of Distance Learning may be reached through email at mmccoy@@vernoncollege.edu or by phone at (940) 552-6291 ext. 2297 in Vernon or (940) 696-8752, ext. 3246 in Wichita Falls. Only when problems cannot be solved informally in conference with the faculty member and the Director should the student resort to formal grievance procedures described in the Vernon College Student Handbook. Any student having a question regarding this process should contact the Dean of Student Services through email at jhardin@vernoncollege.edu or by phone at (940) 552-6291, ext. 2250.
